Refund policy
Returns
We want you to be completely satisfied with your purchase. If you are not happy with your order, you may request a return within 30 days of receiving your item. To be eligible for a return, your item must be unused, in its original packaging, and in the same condition as received. Certain items, such as personalized or intimate goods, may not be eligible for returns.
To initiate a return, please contact our support team at info@calm-play.com with your order number and reason for return. We will provide you with instructions on how to return your item.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5-7 business days to your original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.
Exchanges
We only replace items if they are defective or damaged upon arrival. If you need to exchange a defective or damaged item for the same product, please contact us at info@calm-play.com
Non-Returnable Items
Certain types of goods are exempt from being returned, including:
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Perishable goods (e.g., food, flowers)
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Custom or personalized items
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Intimate or sanitary goods
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Gift cards
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Digital downloads
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then, contact your credit card company as it may take some time before your refund is officially posted. If you’ve done this and still have not received your refund, please contact us at info@calm-play.com.
Return Shipping
Customers are responsible for return shipping costs unless the item was defective or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance for high-value items, as we cannot guarantee receipt of your returned item.
Contact Us
If you have any questions regarding our refund policy, please reach out to us at
Info@calm-play.com